We offer a 100% no quibble money back guarantee. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charges, business volume and other taxes where appropriate).
Return for refund must be received back into the company within 10 days from the date of delivery. When returning goods, please quote the order number, your name, name of the product and the reason why you are returning the goods.
How do customers communicate that they want to return the goods?
The customers communicate to us on returns through an email to info@altosindia.net or by phone with a call to out toll free number 1-800-137-5210 / 0161-5210000.
What if there’s a delay in the post, and the goods reach you after 30 days?
We issue a no quibble refund / replacement for products that are received back in our warehouse within 30 days. In case of shipments reaching us after 30 days due to unavoidable reasons like postal delays, we address the issue on a case-by-case basis.
Where should customers send their products for returns?
For product returns, customers should send the product(s) to Head Office, “Altos Enterprises Private Ltd, Altos Nagar, Humbran Road, Ludhiana-141008, Punjab, INDIA”
When are returns not possible?
Returns are not possible in the following cases:
Can I return a part of my order?
Yes a part of the order can be returned. If you have ordered multiple items, you can request a return for a part of the order. However, shipping charges will be borne by the customer. Returns must be received back into the warehouse within 30 days from the date of purchase.
I have requested a replacement. When will I receive it?
A replacement is sent to the customer when the product that needs to be replaced is returned from the customer, and courier details are shared with us. The replacement will reach the customers within 5-7 working days from the date of shipment.
Exchange
An exchange of unused products needs to be communicated with 30 days and reach our warehouse within 30 days from the date of shipment of the original order. Shipment charges of the same need to be borne by the customer. Customers need to share courier details of the products to be exchanged with us. The replacement will reach the customer within 5-7 working days from the date of shipment.